If not satisfied with an item purchased from this website, please contact ITW at firstname.lastname@example.org within 30 days of the invoice date. ITW will provide an exchange or refund (excluding shipping charges)*. All returns, with the exception of defective goods, must be in new, resalable condition and clearly marked with a Return Materials Authorization Number (RMA) on the outside of the shipping carton.
To receive an RMA:
You can request an RMA number online by filling out the form here